Terms of service

Last updated: September 9, 2026

These Terms of Service ("Terms") govern your use of the ENYO website and your booking or purchase of companionship services provided by ENYO ("ENYO", "we", "us" or "our").

By submitting an enquiry, making a booking or using our services, you agree to these Terms. Please read them carefully before making a booking.

1. OUR SERVICES

ENYO provides private companionship and experiences in Singapore.

Our services may include companionship for dining, sightseeing, wellness, fitness, cultural outings, events, shopping, errands, appointments, photography and video assistance, or other activities agreed in advance.

ENYO provides companionship and personal company only. We do not provide professional medical, legal, financial, therapeutic or other regulated professional services.

All activities are subject to availability and must be agreed with ENYO in advance.

2. NON-SEXUAL SERVICE

ENYO is a strictly non-sexual companionship service.

Our services do not include sexual activity, sexual services, escort services, prostitution, or intimate services of any kind.

Any request for sexual or inappropriate services will result in the booking being declined or terminated.

ENYO reserves the right to refuse or end an experience where a client's behaviour is inappropriate, unsafe, disrespectful or inconsistent with these Terms.

3. ELIGIBILITY

ENYO services are available to adults aged 18 and above.

By making a booking, you confirm that you are legally capable of entering into an agreement and that the information you provide to ENYO is accurate.

4. ENQUIRIES AND BOOKINGS

Submitting an enquiry does not automatically create a confirmed booking.

A booking is only secured once:

ENYO has confirmed availability and agreed the booking details with you; and
full payment has been received.

ENYO may decline an enquiry or booking at its discretion where availability, safety, suitability or other circumstances prevent us from providing the requested service.

5. SERVICE DURATION AND MINIMUM BOOKING

Our standard Companion Time is charged at the applicable hourly rate and has a minimum booking duration of 2 hours.

Half-day and Private Day packages are subject to the duration stated on our website or otherwise agreed in writing.

If additional time is requested during an experience, it is subject to availability and may be charged at the applicable additional rate.

6. PRICING AND ADDITIONAL EXPENSES

The applicable service fee will be communicated or displayed before your booking is confirmed.

Unless otherwise agreed, the ENYO service fee covers the companionship time only.

Activities, meals, tickets and other personal expenses are paid separately unless otherwise agreed.

Any significant additional expense that ENYO is expected to pay on your behalf will be discussed with you in advance where reasonably practicable.

7. PAYMENT

Full payment is required to secure a confirmed booking.

Payment may be made using the payment methods made available by ENYO.

A booking is not considered secured until payment has been successfully received.

8. CANCELLATION AND RESCHEDULING

If you need to cancel or reschedule a confirmed booking, please contact ENYO as soon as possible.

Cancellation more than 48 hours before the scheduled start time

You may request a rescheduling or cancellation. Where a refund is applicable, ENYO will process the refund less any non-refundable third-party costs already incurred specifically for the booking.

Cancellation within 48 hours

Bookings cancelled within 48 hours of the scheduled start time may be subject to a cancellation charge of 50% of the booking fee.

Cancellation within 24 hours or failure to attend

Bookings cancelled within 24 hours of the scheduled start time, or where the client does not attend the agreed meeting location, may be treated as a no-show and the full booking fee may be retained.

Where exceptional circumstances arise, ENYO may consider the circumstances and may offer an alternative arrangement at its discretion.

Any third-party costs that have already been incurred and cannot be recovered may remain payable.

9. ENYO CANCELLATIONS

If ENYO needs to cancel or is unable to provide a confirmed booking, we will contact you as soon as reasonably possible.

Where ENYO cancels a booking and an alternative arrangement cannot be agreed, you will receive a refund of the applicable unused service fee.

10. CLIENT CONDUCT

Clients are expected to behave respectfully and appropriately throughout the experience.

ENYO does not tolerate:

Harassment or intimidation
Threatening or abusive behaviour
Sexual advances or requests for sexual services
Unwanted physical contact
Discriminatory or abusive conduct
Illegal activity
Behaviour that creates a safety risk

ENYO may immediately end an experience if we reasonably believe that continuing would be unsafe, inappropriate or contrary to these Terms.

Where an experience is ended because of the client's conduct, the booking fee may not be refundable.

11. PERSONAL SAFETY

ENYO takes reasonable steps to provide a safe and professional experience.

Clients must provide accurate information relevant to the booking and must not knowingly place the companion in an unsafe or unlawful situation.

ENYO may decline an activity, location or request where we reasonably consider it unsafe or inappropriate.

12. PHOTOGRAPHY AND VIDEO

If requested, your companion may assist with taking photographs or short videos of you during your experience.

This is provided as a companionship convenience and is not a professional photography, videography, editing or production service.

ENYO will not use photographs or videos of a client for marketing or promotional purposes without the client's permission.

13. TRANSPORTATION

Transportation arrangements may be discussed as part of an experience where appropriate.

Any transportation arrangement is subject to applicable laws, licensing, insurance requirements and availability.

ENYO does not guarantee that transportation will be available for every booking.

Where transportation is arranged through a third party, that provider's own terms and conditions may also apply.

14. MEDICAL APPOINTMENTS AND PRACTICAL SUPPORT

ENYO may provide companionship and practical support in connection with an appointment or similar activity.

ENYO does not provide medical advice, treatment, nursing care, clinical care or other professional medical services.

The client remains responsible for their own medical decisions and care.

15. PRIVACY AND CONFIDENTIALITY

ENYO respects the privacy of its clients.

Information provided to ENYO in connection with an enquiry or booking will be handled in accordance with our Privacy Policy.

Client information and the nature of a booking will not be publicly shared for promotional purposes without permission, except where disclosure is required by law or reasonably necessary to provide the service.

16. THIRD-PARTY SERVICES

Certain experiences may involve third-party businesses or service providers, including restaurants, venues, attractions, transport providers or activity operators.

ENYO is not responsible for the acts, omissions, availability, cancellations, delays or policies of independent third-party providers.

Where a third-party provider's terms apply to a booking or activity, those terms may apply in addition to these Terms.

17. LIMITATION OF LIABILITY

To the extent permitted by law, ENYO will not be responsible for loss, damage, delay, injury or expense arising from circumstances outside ENYO's reasonable control, including the acts or omissions of third-party providers, venue closures, transportation disruptions, weather or other unforeseen circumstances.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Singapore law.

18. CLIENT RESPONSIBILITY

You are responsible for your own personal belongings, decisions and conduct during an experience.

You should take reasonable care of your personal property and comply with applicable laws and the rules of any venue or third-party provider.

19. CHANGES TO THESE TERMS

ENYO may update these Terms from time to time to reflect changes to our services, business practices or applicable legal requirements.

The latest version will be published on this website together with the updated date.

20. GOVERNING LAW

These Terms are governed by the laws of Singapore.

Any dispute arising out of or relating to these Terms or the services provided by ENYO will be subject to the jurisdiction of the courts of Singapore, subject to any rights or remedies available to you under applicable law.

21. CONTACT

If you have any questions about these Terms or your booking, please contact ENYO through the contact details provided on our website.